Privacy Policy

The Fairmont Opera House is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Fairmont Opera House website and governs data collection and usage. By using the Fairmont Opera House website, you consent to the data practices described in this statement.

Collection of Your Information

Fairmont Opera House collects personally identifiable information, such as your e-mail address, name, address or telephone number. Fairmont Opera House also collects anonymous demographic information, which is not unique to you, such as your ZIP code, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Fairmont Opera House. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by Fairmont Opera House for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fairmont Opera House website.

Fairmont Opera House encourages you to review the privacy statements of websites you choose to link to from Fairmont Opera House so that you can understand how those websites collect, use and share your information. Fairmont Opera House is not responsible for the privacy statements or other content on websites outside of the Fairmont Opera House and Fairmont Opera House family of websites.

Use of Your Personal Information

Fairmont Opera House collects and uses your personal information to operate the Fairmont Opera House website and deliver the services you have requested. Fairmont Opera House also uses your personally identifiable information to inform you of other products or services available from Fairmont Opera House and its affiliates. Fairmont Opera House may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Fairmont Opera House does not sell, rent or lease its customer lists to third parties. Fairmont Opera House may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Fairmont Opera House may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fairmont Opera House, and they are required to maintain the confidentiality of your information.

Fairmont Opera House does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Fairmont Opera House keeps track of the websites and pages our customers visit within Fairmont Opera House, in order to determine what Fairmont Opera House services are the most popular. This data is used to deliver customized content and advertising within Fairmont Opera House to customers whose behavior indicates that they are interested in a particular subject area.

Fairmont Opera House websites will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fairmont Opera House or the site; (b) protect and defend the rights or property of Fairmont Opera House; and, (c) act under exigent circumstances to protect the personal safety of users of Fairmont Opera House, or the public.

Use of Cookies

The Fairmont Opera House website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Fairmont Opera House pages, or register with Fairmont Opera House site or services, a cookie helps Fairmont Opera House to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fairmont Opera House website, the information you previously provided can be retrieved, so you can easily use the Fairmont Opera House features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fairmont Opera House services or websites you visit.

Security of Your Personal Information

Fairmont Opera House secures your personal information from unauthorized access, use or disclosure. Fairmont Opera House secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Fairmont Opera House will occasionally update this Statement of Privacy to reflect company and customer feedback. Fairmont Opera House encourages you to periodically review this Statement to be informed of how Fairmont Opera House is protecting your information.

Contact Information

Fairmont Opera House welcomes your comments regarding this Statement of Privacy. If you believe that Fairmont Opera House has not adhered to this Statement, please contact Fairmont Opera House at We will use commercially reasonable efforts to promptly determine and remedy the problem.